Conflict Management Training

Practical, scenario-based guidance to help people recognise early warning signs, defuse tension, communicate calmly, and maintain control in difficult conversations or confrontational moments.

Physical Intervention Skills

Safe, legally compliant techniques focused on protecting staff, clients, and the public. Training prioritises minimal force, safety, and professionalism at all times.

Risk Awareness & De-escalation

Tools and insights that improve situational awareness, reduce the likelihood of escalation, and help individuals make informed decisions during stressful encounters.

My Approach

• Safety first — every method and technique is taught with a commitment to reducing harm
  
  

• Legally informed practices — ensuring all intervention remains compliant, appropriate, and defensible
  
  

• Clear, practical instruction — no guesswork, no unnecessary complexity
  
  

• Real-world scenarios — training grounded in situations people actually face
  
  

• Professional but supportive atmosphere — building confidence without creating fear

  
  

Whether you’re responsible for a team, working directly with the public, or simply want to increase your own safety and awareness, my training is designed to strengthen your skills, boost your confidence, and help you handle conflict with professionalism and control.